<< Overview
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I. Supervisory Training
Half-day (4 hour) modules may be selected from the following list.
The modules are designed to introduce new supervisors to their responsibilities
and develop skills of current supervisors.
Objectives
- Role of the Supervisor
- Experiential exercise – importance of role
- Key components of the supervisor
role
- Making the transition to supervisor
- Conflict Management
- Conflict management styles
- Sources of conflict
- Conflict resolution process
- Creating a Motivating Environment
- Identify and eliminate barriers
to motivation
- Determine motivators within
the work environment
- Individual motivation
- Coaching
- Setting performance expectations
- Guidelines for feedback and
coaching
- Follow-up
- Communication – Listening
- Barriers to effective listening
- Key skills for improving listening
- Communication
- Communicating upward
- Stating positions clearly
- Providing information to employees
- Problem Solving
- Six step problem solving process
- Identifying root causes rather
than symptoms
- Team Building
- Characteristics of effective teams
- Stages of team development
- Effective team leader behaviors
- Effective Meetings
- Making the most of meeting
- Before, during and after the meeting
- Documenting results
II. Management Training Program
One to two-day classes are designed to develop management skills
through the introduction of key concepts and practice of tools and
techniques. Programs can be structured to include follow-up sessions,
which allow participants to assess the application of skills and
plan for continued improvement.
- Building an Effective Team
- Characteristics of effective
teams
- Team start-up
process
- Team operations
- Team Leadership
- When to use teams
- Team chartering process
- Leader roles and responsibilities
- Integrated
Product Teams (IPTs)
- What makes IPTs unique
- Customer and supplier roles
- IPT tools and processes
- Problem Solving
- Determine the right people to include
in the problem
solving process
- Implement a six step problem
solving process
- Select and use
the appropriate
problem
solving tools or technique
- Follow-up and
track
implementation of solutions
to verify
that the problem is solved
- Process Mapping and Improvement
- Key steps in process mapping
- Identify opportunities for improvemen
- Develop processes to meet identified
criteria
- Manage Conflict Effectively
- Value of conflict (constructive vs.
destructive)
- Surfacing and resolving conflicts
- Facilitating conflict discussions
- Facilitation
- Role of the facilitator
- Key facilitation skills
- Practice with feedback
- Quality Improvement Tools
- Overview of quality tools
Selection and application of
tools
- Tracking improvement
- Excellence In
Customer Service
- Importance
of providing
excellent customer service
- Provide what
customers
value
- Use questions
to
gather information
- Respond
effectively to
angry or upset customers
- Delegation
and
Follow-up
- Analyze
tasks to
delegate
- Develop
employee skills
to effectively accomplish tasks
- Key
steps for delegation and
follow-through
- Presentation
Skills
- Target
the presentation
to the audience
- Develop
presentations with
impact
Key
delivery techniques
- Practice
with feedback
- Communication
Skills
- Importance
of communication
in the organization
- Key
listening
skills
- Active
listening
- Organize
and present
ideas
clearly
- Use
questions
effectively
- Effective
Meetings
- Is
this
meeting
necessary
- Alternatives
to
meetings
- Meeting
preparation
- Key
steps
to
structure
and
facilitate
meetings
- Meeting
follow-up
- Understanding
the
Basics
of Finance
- How
businesses
operate
from
a financial
perspective
- Key
components
of
the
Income
Statement, Funds
Statement
and
Balance
Sheet
- Ways
to
positively
impact
corporate
performance
- Key
financial
terms
and
concepts
- Financial
Decision
Making
for
Business
Professionals
- The
difference
between
cash
flow
and
profit
Impact
of
the
time
value
of
money
- Determine
cash
inflow
and
outflow
for
a
project
- Use
evaluation
methods
to
select
and
rank
viable
capital
projects
- Present
projects
demonstrating
the
financial
impact
- Operating
Plans
and
Budgets
- Types,
advantages
and
uses
of
budgets
- Budgeting
weaknesses
- Key
budgeting
terms
and
concepts
- Develop
a
master
budget
and
cash
budget
- Budget variances
III. Effective Meetings
In most organizations managers and employees spend significant
amounts of time in meetings. Most of these meeting are less effective
than they could be, use valuable time when people are not needed
at the meeting, fail to produce the desired results and cause frustration.
All of these problems are avoidable. Meetings can be planned for
efficient use of time and structured to produce results. This class
focuses on tools and techniques to make meetings useful and productive.
Objectives
At the conclusion of the workshop, participants will be able to:
- Identify alternatives to meetings
- Plan for effective meetings
- Structure meetings to achieve desired
goals
- Implement follow-up steps
IV. Facilitation Skills for Meetings
Meetings are more productive, run more smoothly and keep focused
when they are effectively facilitated. This workshop will provide
leaders with key facilitation skills to make meetings highly productive.
Objectives
At the conclusion of the workshop, participants will be able to:
- Describe the role of a facilitator
- Demonstrate key facilitation skills
including focusing the discussion,
summarizing and allowing for
equal participation
- Structure discussions to achieve
a specific end
V. Presentation Skills for Meeting Effectiveness
Presentations must be targeted, concise and clear if they are
to be effective. Many meetings get bogged down in long, unstructured
presentations. This workshop focuses on key presentation organization
and delivery skills.
Objectives
At the conclusion of the workshop, participants will be able to:
- Target the presentation to the audience
- Develop presentations with impact
- Key delivery techniques
- Practice with feedback (additional
day)
VI. Stress Management
High levels of stress have consistently been shown to negatively
impact our physical, mental and emotional well being. Many companies
are also starting to see the positive impact on performance when
stress management programs are effectively implemented. Stress can
also be a positive, motivating part of life – but not when
we feel out of control, under pressure and dissatisfied with our
work.
This workshop will focus on identifying
sources of stress in your daily work, determining how to minimize
negative impacts and constructively respond to stress producing situations.
Objectives
At the conclusion of the workshop, participants will be able to:
- Describe physical reactions to stress
- Identify stressful situations at
work
- Compare positive and negative
aspects of stress
- Assess how stress is impacting
you and deal with stress in
a positive way
- Determine how to effectively
respond to stressful situations
- Implement stress reducing
techniques
VII. Time Management
Most of us would like to have more time in our day, yet we often
do not use the time we have effectively.
As a result we have more pressure,
more stress, missed deadlines, long hours and a feeling
that we are not in control of our time.
This workshop will provide participants with the tools and techniques
to analyze how they spend their time,
assess priorities, improve organization and use time more effectively.
The focus is on both
routine tasks as well as one-time
projects.
Objectives
At the conclusion of the workshop, participants will be able to:
- Identify barriers to effectively using time
- Describe time wasters and how to
minimize them
- Assess personal time usage
- Prioritize activities
- Plan work effectively
- Identify ways to create balance
- Organize tasks for maximum output
- Analyze how your style impacts
your ability to manage time
- Locate organization provided resources
(calendars, on-line scheduling …)
VIII. Work Environment and Employment Practices
The goal of all policies related to Employment Actions should be
to create a positive work place where all individuals are treated
with respect. The set of policies and practices must cover harassment
prevention and equitable treatment in hiring, promotion, reassignment
and work assignment. The following workshops focus on developing
key management and employee skills.
Objectives
At the conclusion of the workshop, participants will be able to:
- Definition of employment actions
- Developing comprehensive policies
regarding harassment and employment
actions
- Corporate / individual exposure
- Assessment of risk
- Implementing policies related
to employment actions
At the conclusion of the manager and supervisorsí implementation workshop, participants will be able to implement:
- Importance of effective employment policies & procedures
- Promoting fairness in employment
decisions
- Communicating policies
- Promoting high standards of conduct
regarding employment practices and
harassment prevention
- Manager’s role in responding to potential
harassment or bias in employment
decisions
At the conclusion of the employeesí workshop,
participants will be able to understand:
- Description of employment policies
- Your role in creating a positive
climate for all employees
- What to do if you see a problem
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